about us

Pick - Ups

How can I schedule my Pick-up online at any time in MJM Express Couriers?
Ans : This link will direct you to schedule online pick up at any time (Click To Place PickUp Request)

Do you provide door to door Pickup Service?
Ans :- Yes we provide door to door Pickup Service.

Who will collect my consignment?
Ans :- Our Field representative will collect your consignment

What do I do if my shipment is not picked up ?
Ans :- If the shipment is not picked up, you can send in your queries with contact details on MJ.MARKETINGCBE@GMAIL.COM We shall get back to you within 24 hrs.

Booking

How can I know whether a particular location is served by MJM Express Couriers Couriers Ltd.?
Ans:- You can visit Pin code locator on our website

The pin code I need is not listed under serviceable pin codes. What do I do?
Ans:- If the pin code is not serviceable then we shall not be able to do the pick-up/Booking.

Where can I find the regulatory requirements for my domestic consignments?
Ans:- You can contact our Customer service team.

What kind of consignments cannot be carried by MJM Express Couriers?
Ans:- You can visit Prohibited Items on our website ( Click Here )

Can I tie parcels together?
Ans:- You cannot tie the parcels together; the pieces should be handed over to us separately at the time of pick-up.

Deliveries

Do you deliver on Sundays?
Ans: Yes we deliver, but only for specific pin code and Tariff rate may differ from the normal rates.

Is it mandatory for the recipient to be available in person to receive the consignment?
Ans:- It is not mandatory for the recipient to be available for address specific delivery.

Can I collect my consignment from your branch?
Ans: Yes you can collect your consignment with proper identification proof, unless it is securitized item such as Pan Card, Credit Card, Debit Card, Pin mailer same will be only delivered to the address mentioned on the Consignment.

Should the recipient acknowledge the consignment if it appears to be damaged?
Ans:- Yes, the recipient should acknowledge the consignment and put a remark on the delivery run sheet at the time of delivery specifying the status of the content received.

Chargble Weight

What happens if the weight of the parcel is above the stated weight?
Ans :- Charges will be applicable as per the actual weight done at our Booking office.

What happens if the weight is less?
Ans:- Charges will be applicable as per the actual weight done at our Booking office.

What is volumetric weight?
Ans :- Volumetric weight (Dimensional weight), is a pricing technique for freight transport (including courier and postal services), which uses an estimated weight that is calculated from the length, width and height of a package.

What weight do you consider?
Ans:- You will be charged the higher of the actual or volumetric weight.

When will I be charged volumemetric weight for a consignment
Ans:- If the volume metric weight of the consignment is more than the actual /Dead weight, then volumemetric weight will be applicable

How do I find out the exact weight & dimension of my courier?
Ans:- For Domestic consignment


For International consignment

Tracking & Complaints

How do I track my consignment?
Ans:- You can visit our website www.mjmexpress.in or www.coimbatorecouriers.com to track your Consignment

How do I know the delivery status of my consignment?
Ans:- If the status of your consignment is not available on our website you can send in your queries with contact details on MJ.MARKETINGCBE@GMAIL.COM We shall get back to you within 24 hrs.

Where can I find information on a consignment that has been sent to me?
Ans:- You can visit our website www.mjmexpress.in or www.coimbatorecouriers.com to track your Consignment

The tracking results are showing that my consignments is going to a different destination than the initially address it was addressed to
Ans:- You can send in your queries with contact details on MJ.MARKETINGCBE@GMAIL.COM We shall get back to you within 24 hrs.

I need help on a consignment which I have sent through MJM Express Couriers, and assistance on how to lodge a complaint?
Ans:- You can send in your queries with contact details on MJ.MARKETINGCBE@GMAIL.COM . We shall get back to you within 24 hrs.

How do I contact your customer care division?
Ans : You can contact the Customer service team, the contact details are available on our website.

Others

How do I know more about MJM Express Couriers and its services?
Ans:- You can visit our website for all the details required

What is the risk Surcharge?
Ans:- Automatic Risk Coverage is ensured for documents and parcels limited to actual loss of Rs. 5000/- and Rs. 10,000/- respectively,whichever is less. Consignor shall not be entitled for a claim, if he holds a marine policy. Automatic Risk Coverage Surcharge shall be applicable for non-documents valued over Rs. 10,000/-. Non- documents valued between Rs. 10,001/- to Rs. 20,000/- shall be charged Rs. 5/- and an additional Rs. 5/- for every multiple of Rs. 10,000/- or part thereof, up to a maximum limit of Rs. 100,000/-.Value limit of acceptance is Rs. 100,000/-.

How Can I become a Business Associate with MJM Express Couriers?
Ans : You can send your inquiryvisit from our website contact us page ans our representative will get back to you at the earliest